Micro-innovations KB990W User Manual download pdf (Page 19)

Troubleshooting 19

Troubleshooting

Technical Support

For technical assistance with your keyboard and

mouse, visit www.microinv.com, or call toll-free

1-877-550-5534.

Technical Support is available Monday – Friday, from

8:30 am to 7:00 pm E.S.T.

Product Information

For quick reference later, enter information about

your keyboard and mouse below.

Problem Solution

My mouse and/

or keyboard

won’t work.

• Check the USB receiver connection. Try

inserting it into a different USB port.

• Verify the batteries are inserted

correctly.

• Verify the optical sensor on the mouse

is clean.

• Install new batteries.

• Restart your computer.

• Reinstall software drivers.

The cursor does

not move, and/

or the keyboard

does not work.

• Install new batteries.

• Move the mouse and keyboard to

within 10 meters (33.3 ft.) of the

receiver.

• Reinstall software drivers.

My computer is

asleep.

• Move the mouse or press a key on the

keyboard to wake up your system.

Product Name:

Model Number:

Serial Number:

Place Purchased:

Date Purchased:

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Micro-innovations KB990W User Manual Page 19