Micro-innovations KB990W User Manual Page 19
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- TROUBLESHOOTING
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Troubleshooting 19
Troubleshooting
Technical Support
For technical assistance with your keyboard and
mouse, visit www.microinv.com, or call toll-free
1-877-550-5534.
Technical Support is available Monday – Friday, from
8:30 am to 7:00 pm E.S.T.
Product Information
For quick reference later, enter information about
your keyboard and mouse below.
Problem Solution
My mouse and/
or keyboard
won’t work.
• Check the USB receiver connection. Try
inserting it into a different USB port.
• Verify the batteries are inserted
correctly.
• Verify the optical sensor on the mouse
is clean.
• Install new batteries.
• Restart your computer.
• Reinstall software drivers.
The cursor does
not move, and/
or the keyboard
does not work.
• Install new batteries.
• Move the mouse and keyboard to
within 10 meters (33.3 ft.) of the
receiver.
• Reinstall software drivers.
My computer is
asleep.
• Move the mouse or press a key on the
keyboard to wake up your system.
Product Name:
Model Number:
Serial Number:
Place Purchased:
Date Purchased:
- Optical Mouse 1
- Welcome! 4
- Keyboard & Mouse Features 5
- Getting Started 6
- Install the Drivers 7
- Scroll Lock 9
- Number Lock 9
- Caps Lock 9
- KeyboardMouse 9
- System Tray Icons 9
- Configure the Hot Keys 10
- Configure the Mouse Buttons 14
- Restore to default 15
- Care & Maintenance 18
- Troubleshooting 19
- Printed in China 20
- Edison, NJ 08837 USA 20
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